Total Quality Management in the years 2000 - 2
The approach to Performance Improvement (in general) and to Quality Improvement (in particular) should always be "economical".
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The essential toolbox for Performance measurement and monitoring in the SME
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CNQ are costs that a "quality-performance" would have not incurred.
The CNQ method, associated with a valid "Lean Kaizen" style of approach to improvement, brings the desired results: after an initial increase (consequence of initial efforts and investments), CNQ start their descent, parallel to the reduction of quality non-conformities.
The target is extremely simple: zero quality defects and minimal CNQ.
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