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workshop contents and main topics

• ...eventually, the dust settled. What is TQM today, what is different from 10 and 15 years ago. Today's core principles of Total Quality Management (more »).
• The relationship between Quality Assurance and Total Quality Management. Is the ISO Quality Assurance system really beneficial ? When should an enterprise go "top-down" ISO style, and when should it go "bottom-up", kaizen style ? Can the 2 approaches be combined ? How to harmonise a Quality Assurance System to ISO standards with a TQM System targeting at eliminating all defects.
• Quality Control and Statistical Process Control: are they dead or alive ? In which cases do we still need these disciplines ?
• The 5 possible levels of achievement with regard to quality: today we can only target at level 5, or zero defects. How to progress to a "zero-defects" status through Poka-Yoke based methods (more »). Movie time: zero-defects in the automotive industry.
• Why quality and productivity are the two sides of the same medal, and should improve simultaneously. Continuous, systematic improvement in Performance: the western kaizen approach, or improvement through people brain-power (more »). Basic tools and techniques for continuous improvement: from traditional Problem Solving to the "New Tools" (more »). Workshop: team-work for zero-defects and better productivity.
• Measuring the effectiveness of a TQM System: the CNQ - Costs of non-Quality method, its benefits and features - overview (more »).
• The cultural aspects of Quality, and the relationship between Total Quality Management and Value Management

workshop duration

Duration: 8 hours

workshop objectives

How much dust has been created by the Quality discipline in all its different facets in the last 20 years ? How many enterprises can really boast a consistent and effective performance enhancement based solely or mainly on the implementation of a quality-based system ? And how many enterprises have got trapped in a "deep-freezing" QA system ?

This workshop intends de-mystifying the quality issue and repudiate all the erroneous interpretations of quality that have characterised the past 20 years
- by giving to quality its realistic dimension, as a (primary) component of value and performance
- by illustrating the necessity of an "integrated" approach to performance
- and by showing a simple and valid path to quality of products and services, readily available to all SMEs

target audience

Senior Operations, Production and Quality Personnel from Manufacturing Enterprises.

This workshop is specifically designed for the Manufacturing Industry. On request, it can be personalised to suit the needs of the Project/Construction Industry or of the Service Industry.

enquiries

You are welcome to request further clarifications about this course - please be as specific as possible. Just contact Carlo Scodanibbio

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